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Community Impact Investments Manager

Company: Trident United Way
Date Posted: October 4, 2017



Community Impact Investments Manager  

Reports To (Title):

Vice President of Community Impact


Job Type:



Community Impact

FLSA Classification:

Salaried, Exempt

Date Last Reviewed:

August 13, 2017



The Community Investments Manager reports directly to the Vice President of Community Impact (VPCI) and assists in managing Program Investment grants and informing and supporting the entire investment process through ongoing quality improvement and learning. This role has primary oversight of both the Trident United Way (TUW) Program and Community Engagement Investment processes. It will also be a key Relationship Manager for funded partners, and as such, the position is highly visible in the community. This individual also serves as a liaison between Community Impact and Strategic Volunteer Engagement Directors to engage them in funding, monitoring, reporting and technical assistance activities. The individual in this role is expected to develop and maintain variety of relationships relevant to TUW’s strategic direction and maintain a strong knowledge base of current trends, activities and changes within the community at-large. This individual is a highly organized, self-directed strategic thinker that effectively develops and manages assigned operational processes from start to completion; solving problems and creating efficiencies. This role also develops cooperative and productive relationships with staff, funded partners and volunteers for the purpose of ongoing monitoring, evaluation and management. She/he is deadline driven with the ability to produce required deliverables under pressure and tight time constraints. She/he works cross-functionally with all Community Impact (CI) Directors to provide operational support to the CI Department related to all Community Investments with specific focus on Program Investments.


Essential Function 2:

Serves as the organizational expert on the Andar CRM CB Module. Provides staff and volunteer training, technical support, report building, funded partner training and results reporting. Manages ongoing technical assistance, reporting and updating to ensure efficiency and efficient use of data for evaluation, monitoring, reporting and decision making by staff, funded partners and volunteer teams.


Essential Function 3:

Primary Relationship Manager for all Program Investment funded partner grants to include:

  • Conducting and managing quarterly funded partner site visits and coordinating with impact area Directors, when necessary, to provide impact-area-specific technical assistance during visits.
  • Coordination of all CI and TUW Resource Development activities and/or events, to include trainings, technical assistance, presentations, etc., for all TUW Divisions.
  • Provide assistance to grant seekers and grant recipients organizations, as necessary, to direct them to other resources for organizational development, funding, program ideas, etc. including making general presentations to groups of funded partner and nonprofit organizations


Essential Function 4:

Conducts quarterly program investment grant report monitoring and outward focused reporting to include:

  • Reading progress reports and comparing them to the projected deliverables; communicating deficiencies in progress reports to grantees and collecting required information; providing review committee and staff feedback to funded partner staff
  • Working closely with the Evaluation and Learning department to develop aggregate evaluation results reports, funded partner scorecards and communicate TUW’s impact in the community via Key Performance Indicator reporting and other Data Library data and report submissions.
  • Using various software (PowerPoint, Prezi, etc.) to produce presentations for the Community Impact Committee, Social Innovation Board and other committees for VPCI. Gives presentations when called upon to do so by VPCI.






  • Supporting the collective impact initiatives in Education, Financial Stability and Health by providing thought leadership and support in pre-determined meetings; developing and maintaining contact with broad cross section of organizations engaged in Collective Impact in the community; and keeping abreast of emerging issues in Education, Financial Stability and Health both locally and nationally and share information via email and in staff meetings and presentations.
  • Cross-training and demonstrating proficiency on all CI tools to include, but not be limited to Andar general use, Andar e-Volunteer and Volunteer Tab, ETO-Social Solutions, The Benefit Bank, CharityTracker, e-grants, AmeriCorps timekeeping and AmeriCorps billing (Galaxy) and HMIS.
  • Participating as a project lead and/or member of organizational development teams as required.   





Bachelor’s degree in public administration, human services or related field required


  • 2 years’ experience working with nonprofit boards, volunteers, or social service programs preferred.
  • 2 years grants management experience preferred.


Communication Skills

  • Excellent interpersonal skills and effective oral and written communication that supports the involvement, engagement, ownership and transparency among diverse stakeholders
  • Ability to maintain confidentiality of all work products and discussions related to the Foundation;
  • Ability to employ tactfulness in discussions with external and internal stakeholders;
  • Advanced comprehension and writing skills;
  • Ability to communicate effectively with individuals at all professional levels to include, TUW staff, funded partner Executive Directors and programmatic staff and TUW Board and Committees
  • Advanced presentation skills with the ability to lead meetings, discussions and direct them to a reasonable conclusion; and,
  • Personal maturity to accept constructive criticism and maintain a positive outlook.
  • Ability to be flexible and adapt to changes within both the organization and community


Technical Skills

  • High proficiency using Microsoft Office Professional Suite (Word, PowerPoint, Excel, Outlook;) and other presentation tools, such as Prezi
  • Ability to master and utilize database and tracking systems for tracking grant processes, results and outcomes
  • Masters online application process and is able to assist grantees with troubleshooting issues


Analytical Skills

  • Ability to review complex narratives and proposals and make recommendations consistent with TUW’s philosophy, culture, standards and policies
  • Analyzes complex data sets and draws reasonable conclusions
  • Ability to read and analyze program budgets and financial statements.



  • This job requires exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • Worker must frequently use typical office equipment (telephone, copier, printer, fax, etc.).
  • Worker sits most of the time.
  • Worker communicates with constituents, clients, and/or partners by phone and in person.
  • Routinely required to walk and seldom travel by car.



Primarily works in a climate controlled, office-based setting.


Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities and activities may change at any time with or without notice.